🛍️ Orders and Payment:

1. What payment methods do you accept?

• We accept all major payment cards (Visa, Mastercard, American Express, etc.). Please note that we do not accept PayPal.

2. Can I modify or cancel my order after validation?

• Orders cannot be modified or cancelled once they have been processed. Processing time is 48 hours after purchaseAfter this period, the order is automatically confirmed and sent for preparation.

3. How do I track my order?

• An email containing a tracking link will be sent to you within 24 hours of your order being processed.
  Processing time is generally 4 to 5 business days.

🚚 Delivery :

1. What are the delivery times and costs?

• Standard delivery costs €7. Delivery is free from 50 € of purchase.
  Delivery times are estimated between 8 to 13 working days after processing the order.

2. Do you ship internationally?

• Yes, we ship internationally. Fees and delivery times may vary depending on the destination.

3. What should I do if I haven't received my order?

• If you haven't received your order within the specified timeframe, please contact us directly via our email address. We will assist you as soon as possible.

🔁 Returns and Exchanges

1. How do I make an exchange or return?

• We do not accept returns or exchanges.
  Our products are not shipped from France, which makes these procedures impossible for logistical reasons.

💎 Products and Materials

1. What is the difference between 10K, 14K and 18K gold?

• The difference lies in the pure gold content :

  • 10K contains 41.7% pure gold

  • 14K contains 58.5% pure gold

  • 18K contains 75% pure gold

  The higher the carat, the richer the jewel is in gold, which influences its value, its color and its durability.

2. What are lab-grown diamonds?

• These are real diamonds, created under controlled laboratory conditions, with the same chemical and visual properties than the extracted diamonds.
  They are more ethical, sustainable and accessible, without compromising on shine or quality.

🧼 Maintenance and Warranty

1. How do I care for my jewelry?

• Our jewelry in stainless steel are resistant to water, sweat and everyday wear and tear.
  To prolong their shine, wipe them regularly with a soft cloth and avoid direct contact with chemicals (perfume, detergents, etc.).
  Store them away from excessive humidity to preserve their finish.